FAQ

About Best Value Diamonds and Gold

I have never made an online purchase before, how can I be sure Best Value Diamonds and Gold is reputable?

 Since our inception, our goal was—and is—to introduce a convenient way for customers to purchase high quality jewelry in the privacy of their own home or office, and at their own pace. Research our history about us, you will find that we offer high quality, certified jewelry, provide stellar customer service, and do so at a competitive price that is a fraction of the cost of retail jewelers. Our reputation speaks for itself: see our customer reviews. We also offer a hassle-free 30-day return/exchange period.

 Why should I choose BVDG over a local jeweler?

 Service: Best Value Diamonds and Gold (BVDG) is available 24 hours a day/7 days a week - we offer phone support, live chat, and e-mail. Furthermore, unlike most jewelers, our consultants are not commission-driven, which creates a pressure-free sales environment. Quality: Our product assortment, aggressive pricing, credible reputation, and dedication to customer service are unparalleled.

 

Merchandise Returns

 What is your return policy?

 Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days of receipt with a Return Merchandise Authorization. The customer only pays return shipping fees. Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days.

 What cannot be returned within 30 days?

 Engraved jewelry items, other than rings, may not be returned. Special orders are final sale and are not eligible for return.

 Can I process the return online?

 Yes, as long as the item was purchased in the U.S. for $500 or less. For an expedited exchange, consider a return for refund and simply place a new order.

 Which items cannot be processed online?

 All items purchased for over $500, international orders, and U.S. customer returns for exchange, resize, repair, or loose diamonds returned for mounting. If any of the above apply, please call a Diamond and Jewelry Consultant for further assistance.

 Can I return an item that was given to me as a gift?

 Yes, BVDG is happy to exchange it for merchandise credit within 30 days of purchase. Place the gift in its original packaging with the receipt (if available) and ship it either via FedEx (preferred) with our provided shipping label, or a carrier of your choosing. Your refund will be credited to you in the form of a Best Value Diamonds and Gold gift certificate.

 Will the buyer of my returned gift know that it was returned?

 No, we will not alert the buyer that the gift was returned.

 Am I required to use Best Value Diamonds and Gold’s return shipping method?

 No. You may choose any carrier you prefer, but we highly recommend that you insure the shipment - particularly on items valued at $500 or higher.

 Do I pay the return shipping costs?

 Yes. We deduct FedEx shipping costs from your refund credit on return items under $500. For non- FedEx returns you will have to arrange your own shipping and cover any costs.

 How should I package my return for shipping?

 Set up the Return Merchandise Authorization online (or by calling BVDG), and we'll send you an e- mail that walks you through correct packaging procedures.

 How long will it take BVDG to process my merchandise return?

 On average, about 4-5 business days from the time we received your item, enter it into our system, and pass it along to our Quality Assurance department (roughly 24 hours, Monday-Friday). For returned items, please allow an additional 2-3 days before the outbound package is shipped.

 I am expecting my returned item to be replaced. How long does it take to reach me?

 Once your return is processed allow 2-3 business days to receive the outbound package. On its shipping date, expect a confirmation e-mail no later than 5 P.M. PST.

 Will I be notified during the merchandise returns process?

 Yes. Once your package arrives at BVDG, it takes 1-2 business days before you receive an e-mail alerting you that your return is being processed.

 When should I expect to receive my return credit?

 For U.S. Customers, allow 3-5 business days from the time of the confirmation e-mail for the funds to reach your account, from there, processing time may vary depending on your credit card company's funds transfer policy. For international credits, allow up to 7 additional days (M-F).

 Will BVDG update me during the return process?

 Yes. You'll receive an e-mail from us alerting you that your return has been received, then another one alerting you it's been passed along to our Quality Assurance department. For returned items, we'll send you an e-mail with a shipping confirmation no later than 9 P.M. (EST) on the day it ships.

Can I track the status of my return order?

 Yes. Go to Return Order Status to check the status of your delivery in real time.

 Can I do a "rush order" on my return?

 Yes, you may choose to do FedEx Overnight Delivery which will significantly speed up the process. Expect shipping charges much higher than FedEx Ground shipping.

 

Discounts

 Are discounts available?

 Yes. You may stay informed on special offers and promotions by subscribing to the BVDG e-mail list. Sign up at subscription status page. We also offer a 1.5% discount on bank wire transactions.

 

Shipping

 How is my order packaged?

 For standard orders within the U.S., we ship using secure, non-descript packaging material. Inside, you'll see BVDG’s elegantly branded gift packaging - ideal for gifting or personal storage. See additional shipping options here

 I'm giving this as a gift. What are my options as I place my order?

 For that extra personal touch, we recommend personalized engraving. It's available on most of our rings and all engraving-friendly items. We also offer polishing cloths, our own professional jewelry cleaner, and complimentary gift cards (plain or customized). You may also request a gift receipt.

 Can I track my order?

Yes. On the day of shipment we'll email you shipping confirmation that includes order-tracking information. You'll be kept informed of the transportation process at every step. You may also access shipping information by using the "Order Status" link, or here

Do you collect sales tax when shipping to my state? What are the duties and taxes?

 For U.S. orders, we currently collect sales tax for orders shipped to Washington State and New York. We do collect duties and taxes when shipping to Canada and within the European Union (EU). For all other destinations overseas, customs will contact you if you owe additional taxes and duties. For more information see your "ship to" country policy here.

 

Financing

Do you offer financing?

Yes, we offer competitive financing for US customers through Consumers Financing. For more information go here (GetFinancing.com (insert hyperlink to web portal))

 Can I pay using a combination of bankcard and financing?

 Yes. First, apply for financing to determine your credit limit. Then call us and we'll be happy to assist you with options for combining payments. Payment information can only be taken by phone.

 I applied for financing but my purchase was not authorized. Do you know why?

 For matters involving privacy and protection, we do not have access to sensitive information regarding credit applications. Within 10 days you'll receive a letter from the financing company with further information.

 

Warranty

 Do you offer a warranty on the jewelry I purchase from BVDG?

 Yes. In staying true to our high standards of customer satisfaction, we offer a Lifetime Warranty to protect against manufacturer defects in craftsmanship. The warranty does not include normal wear and tear or damages incurred due to trauma, negligence, lack of regular maintenance, loss, or theft. We do recommend that you appraise and insure your fine jewelry.

 How do I best care and maintain my new jewelry purchase?

 We recommend that you use a certified jewelry to maintain cleaning and product check-up (recommended every six months) as a well-advised preemptive measure against the possibility of stone loss or damage that occurs when prongs are bent, pulled, caught, or broken during normal wear.

 How can I safeguard my purchase against damage, theft, or a loss?

 We recommend that you contact an independent insurer such as Jewelers Mutual - for more information: http://www.bvdg.com/services/insurance - or make arrangements with your homeowners' or renters' insurance carrier. Helpful hint: Compare rates and coverage before choosing a provider. Ask very specific questions regarding a full range of potential scenarios (E.g. "What happens if all my valuable jewelry gets lost or stolen?" or "What happens if my wedding ring or diamond goes missing?"). Knowing your valuable and treasured jewelry is safely insured will give you peace of mind – and satisfaction in knowing you're protected.

 

Diamonds and Diamond Jewelry

 My ring is defined as a "special order." Why am I asked to call Customer Service to complete the sale?

 The ring you have chosen requires a longer lead time (4-6 weeks) and must be ordered specifically for you. These are often final sale items and prices can fluctuate depending on specific criteria required in order to customize the ring. Speak with a BVDG consultant to get a quote within 2-5 business days (depending on the complexity of the order).

When is the best time to buy a diamond?

Diamond prices are determined by unpredictable fluctuations in the market which can happen at any time without warning. So, fiscally speaking, it's anyone's guess. But if you‘re currently in the market for a diamond, and you've chosen one but are reluctant to finalize the purchase, contact us within 72 hours and we'll lock in the price for you. However, in all fairness, we reserve the right to correct pricing errors if - and when - they occur. Helpful hint: If you happen to find a diamond that is very similar to another (but priced lower) - and you wish to prevent a savvy visitor to our site who will identify it and purchase it quickly - we recommend that you ask us to place it on a 48-hour reserve.

Why do nearly identical diamonds differ in price?

We're constantly sourcing diamonds to offer the finest quality at the most competitive prices. In the industry, prices are based on suppliers' buying power and market conditions at the time of sourcing. We price our diamonds based on our cost, not the current market or solely by its quality and size. And regardless of how competitively a diamond is priced at Best Value Diamonds and Gold, we always pass the savings onto you.

Are your ring settings available without a center stone?

Yes. Many of our ring settings are available for purchase, except those with integrated heads that secure the diamond such as Halo settings, bezel rings, three-stone rings and Monique Lhuillier. Please note: We do not size blank settings, and they can only be accepted for return within 30 days (in unaltered and in original condition). For additional information on which settings are available, contact a Blue Nile representative.

What is your ring resize policy?

We do not offer ring resizing. We recommend going to a certified jeweler for ring resizing.

Do you have a diamond price guarantee policy?

Yes. We have a diamond price guarantee verification program to provide you with the confidence that you're receiving the best price on your purchase. This free program lets you compare the price of a competitor's diamond against a matching diamond at BVDG.